Return & Exchange Policy
We do understand sometimes things that you buy are just not the one for you, or sometimes you simply purchase the wrong size. So you may return the products to us when:
· - Return within 7 days after received
· - Unworn, undamaged and unsoiled
· - With all original tags attached
· - A copy of the Tax Invoice is attached
· - Any gift alone with the product returned
Please be noted that the cost of return is your responsibility, and we are happy to exchange it to the right size (once only) .
If the product is considered as faulty, a full refund plus the cost of postage to return it back to us will be provided.
1. Clearance items are not exchangeable nor refundable
2. Items bought during promotional events are NOT eligible for return and exchange.
3. Postage fees are bear by customer.
4. Shipping fees are non-refundable.
How to return?
1. Kindly inform us before returning the item.
2. Pack all products, including any gift and the original Tax Invoice into the original packaging.
3. Send the package to us by using a reliable courier with tracking, as we are not liable for lost return parcel. Our address is:
ATTN:ADMIN DEPT 0126449885
No. 9, Jalan IMP 1/1, Pusat Teknologi Sinar Meranti, Taman Industri Meranti Perdana, 47120 Puchong, Selangor, Malaysia
Important: Due to personal hygiene purpose, garments including briefs and girdles cannot be returned. We strongly recommend you to choose carefully. Or if you are not sure what size you are, please use the Facebook Messages to consult with our staff before making order.
After receiving your return products, our staff will carefully examine it. When the return is approved for a refund, it will be processed within 7-14 working days. We will send you an email to inform you when the refund is completed. Return is issued with the same tender as the original purchase. For example, if you purchased with a Master Card, the credit will be refunded to the same Master Card. If your order included a delivery charge, only the cost of products will be refunded.
If any product are not eligible for a refund, we will contact you and return those items to you at your cost. These items will incur postage of RM15 Malaysia wide.